MCare Portal and MCare Remote Services streamline service, uptime and education
Maquet Critical Care introduced two new MCare Services components, MCare Portal and MCare Remote Services, to enhance the current Maquet MCare worldwide services and provide more flexibility.
MCare Remote Services offers quick response time and maximised uptime through a direct link to Maquet’s technicians, enabling them to start troubleshooting immediately. MCare Remote Services works through the existing network’s security tools. SERVO-i and SERVO-s ventilators are using a direct path to communicate with MCare Remote Services. No prior IT configuration is needed.
Using this solution, the firm’s experts can analyse logs from the unit and more quickly solve a problem remotely. ‘Maquet Critical Care is excited to be able to offer a solution that is environmentally friendly by cutting the need for travel,’ Dan Rydberg, Managing Director of Maquet Critical Care pointed out. ‘Not only does MCare Remote Services provide environmental benefits but it also increases the uptime for units in the hospitals, leaving medical staff to focus on its patients.’
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