Essentials of managing complex healthcare organisations
MANAGEMENT
‘Changing hospital software.’ said Abdulrahman AlNuiam, ‘means changing the hearts, minds and habits of the employees.’ Worldwide, almost all healthcare systems suffer decreasing trust between patients and doctors. According to Peter Drucker (Business Process Re-engineering) managing a healthcare facility is 20 times more complex than managing a non-healthcare organization. Globalisation, a more ethnically diverse patient pool, an aging population, self-care and complementary medicine, as well as the internet, are revolutionizing medicine. Hospital management must define the direction, find an appropriate organisational structure and keep within a budget. Expanding the organisation by increasing the range of medical programmes is also a key factor for a successful future.
King Faisal Hospital e.g. focuses on genomics, proteomics, clinical informatics, regenerative medicine and advanced clinical technology, and wants to belong to the top 50 hospitals in those areas, worldwide. Inspiration, ideas and innovation will be the key to success, he pointed out.
Abdulrahman AlNuiam MD FRCPC FACP CPE, Professor of Medicine, Assistant Chief Executive Director, King Faisal Specialist Hospital & Research Centre, Riyadh, Saudi Arabia